Return policy
You can request for a return of the delivered product, if
- The product is delivered to you damaged
- You received a completely different product
While we take all steps to ensure the product reaches you in good shape, sometimes under an avoidable circumstance, it reaches you damaged. In this case please ensure the product is inspected at the time of receipt. To be eligible for a return, in this case, please send us photos/videos of the box before and after opening the package within 24 hours to hello@designmint.net. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
After due assessment, a replacement product will be dispatched at no additional cost to the customer.
Refund policy
A full refund will be provided to the customer only in the case of loss of product in transit or failure of delivery.
Refunds will not be entertained if the address / contact numbers provided are incorrect resulting in delivery failure
Strictly no refund / replacements for the following situations :
You feel the product has variations from what you saw in the photograph (Read through the product disclaimer) You feel the product does not suit your decor and you had purchased it by mistake. It is a customized product and you feel the specification should have been different from what you had originally mentioned. The product return is initiated 7 days after the delivery.
Cancellation policy
You can request for cancellation of an ordered product before the product is shipped from our warehouse. Cancellation of orders is only allowed in cases where the product is bought from the ready to ship products posted in our website.